Shipping & Return Policy
For ALL returns you must receive approval by an authorized ORZ California sales rep. In most cases, NO RETURNS will be accepted. All returns will be subject to a 15% restocking fee.
New returns are defined as the product purchased from ORZ California within the previous 12 months that are received by us in undamaged and saleable condition.
The customer is responsible for all shipping costs unless prior arrangements are made.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. Some manufacturers require the customer to contact them before an RGA can be issued. Credit issued for tires, batteries or other wear items will be pro-rated based on usage and the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for the defective product.
- Special ordered product
- Electrical items
- Replacement components
- Discontinued items
- Wheels and Tires that have been mounted
- Product was installed
If your return is approved to be picked up managed by ORZ California, please make a copy of the RGA for the driver to sign and keep it for your records. This copy, if signed and filled out by the driver, is your proof of return. All returned product is assumed to be in new and saleable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
A product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of ORZ California.
We offer UPS Ground, UPS Express, UPS Freight and other Freight services. Please allow 1-3 business days for orders to be processed and shipped. “Special orders” will ship when completed, please contact a sales representative for information on the custom order. Tracking numbers will be provided to you upon shipment. Please feel free to request exactly delivery times before you place orders. For any questions please call (909) 783-7911 or shoot us a e-Mail to Info@orz-california.com.
FREE SHIPPING OFFER DOES NOT APPLY TO INTERNATIONAL ORDERS